Account Data Deletion

If you can log in to the app, this is the fastest path — it is processed immediately.

1. Sign in to your account on the app or web
2. Profile → Account → Delete account
3. On confirmation, all learning content, profile, and login data are removed immediately.

If the app is not installed or you cannot sign in, send us an email and we will process it within 14 business days after identity verification.

Manual: kyd3534@gmail.com · Subject "Account deletion request" · Include the email you signed up with

• In-app deletion: instant (within seconds)
• Email request: within 14 business days
• We will send a confirmation email to your registered address once processing is complete.

✅ Permanently deleted immediately

• Profile (name, email, child nickname, age settings)
• All generated learning content (stories, English, Korean, numbers, coloring, games)
• Voice profiles and Fish Audio API keys (including encrypted copies)
• Consent records and usage logs (retained 90 days after deletion, then purged)

📋 Retained for a limited period due to legal obligations (separated and encrypted)

• Payment / transaction records: 5 years (Korean E-Commerce Act, for Korean users)
• Access logs: 3 months (Korean Communications Privacy Act)
• Abuse records (if applicable): 1 year

* The retained items above are legally required and are not reused for marketing or analytics. They are auto-purged when their retention period ends.

Subscription cancellation and refunds are separate

If you have an active paid subscription, please disable auto-renewal in your store first and request a refund separately if needed. Deleting your account does not automatically issue a refund.

• Apple App Store: reportaproblem.apple.com → select the charge → Request refund
• Google Play: play.google.com/store/account/orders → Request refund